Platform
The Recovery Engine, end to end.
A production platform for subscription and eCommerce businesses that lose revenue to failed payments. Everything below ships in the box — no glue code, no external orchestration, no separate email tool.
The problem
5%–15% of recurring charges fail. Most teams find out weeks later through a churn report, after acquisition spend has already been wasted. Dunning emails written once and never revisited quietly underperform for years.
The solution
Real-time failure detection, AI classification, personalized copy per customer, multi-touch cadence across email and WhatsApp, and a live dashboard that reports recovered revenue in dollars — not open rates.
Capabilities
Gemini-powered analysis
Every failed payment is triaged by the AI gateway (OpenRouter). It classifies the failure and drafts warm, on-brand copy per customer.
Multi-touch cadence
Automatic follow-ups at 0h, +1 day, +3 days, and +7 days. Templates can be overridden per workspace per step.
Email + WhatsApp
Send via Resend and Meta WhatsApp Cloud API. Delivery status and provider IDs are tracked per attempt.
Live dashboard
Recovered revenue, recovery rate, at-risk amount, event stream — updated in real time as Stripe fires webhooks.
Multi-tenant by design
Organizations, workspaces, member roles, and row-level security. Every table is scoped to the right workspace.
Encrypted credentials
Provider secrets are AES-256-GCM encrypted server-side. Nothing sensitive ever reaches the browser.
One-click connect
Every integration ships with Connect, Test, Disconnect, and Health Status. Auto-verify moves the workspace to Active.
Reusable adapters
Stripe, Resend, WhatsApp Cloud today; the adapter registry lets us add gateways and channels without core changes.
Business outcomes
Time to live
< 15 minutes
Recovery cadence touches
0h / +1d / +3d / +7d
Channels
Email + WhatsApp
Tenant isolation
Row-level security
Who it's for
SaaS subscriptions
Recover expired cards, 3DS challenges, and insufficient funds across monthly and annual plans. Reduce involuntary churn without touching your billing stack.
eCommerce subscribe-and-save
Rescue failed renewals on recurring shipments, coordinate with your OMS, and keep replenishment cadences intact.
Membership and communities
Personalized recovery messages for member renewals with quiet hours and multi-language cadences.
Agencies and platforms
Run recovery for multiple client workspaces from one dashboard with tenant isolation and per-workspace analytics.
Billing you can trust
Our Merchant of Record is Lemon Squeezy. Payments are securely processed, taxes are calculated and collected where required, and invoices are issued through Lemon Squeezy — so you get enterprise-grade compliance without operating a payment stack. See our Pricing and Refund Policy for full detail.
Frequently asked
- How is this different from Stripe Smart Retries or built-in dunning?
- Provider-native retries handle the payment attempt. RRLabs handles the customer conversation around it — classifying the failure, drafting personalized copy, dispatching across channels, respecting consent and quiet hours, and reporting recovered revenue in one place.
- Do I need to be a developer to use RRLabs?
- No. Connect your provider, verify your sender domain, pick a template, and enable the engine. A developer can extend cadences, add custom fields, and integrate the API when needed.
- How is billing handled?
- Our Merchant of Record is Lemon Squeezy. Payments are securely processed by Lemon Squeezy, applicable taxes are calculated and collected where required, and invoices are issued through Lemon Squeezy. RRLabs does not directly store payment card details.