These Terms of Service ("Terms") govern your access to and use of the Revenue Recovery Labs ("RRLabs") platform, websites, and APIs (together, the "Services"). By creating an account, subscribing to a plan, or otherwise using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. The Services

RRLabs provides an automated revenue recovery platform that connects to your payment provider, classifies failed transactions, generates personalized recovery communications, and dispatches them across email, WhatsApp, and other supported channels. We are a software provider. We are not a payment processor, a bank, or a money transmitter, and we do not hold customer funds.

2. Accounts and eligibility

You must be at least 18 years old and legally capable of entering into contracts. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

3. Subscriptions, fees, and Merchant of Record

Subscription plans and prices are described on the Pricing page. Our Merchant of Record for online purchases is Lemon Squeezy. This means that:

Payments are securely processed by Lemon Squeezy.
Applicable sales taxes, VAT, and GST are calculated and collected by Lemon Squeezy where required.
Invoices and receipts are issued through Lemon Squeezy.
Subscription management (renewals, cancellations, payment method changes) follows Lemon Squeezy's billing infrastructure.
Refunds are handled in accordance with our Refund Policy.
RRLabs does not directly store your payment card information.

Plans renew automatically for the same term at the then-current price unless cancelled before the renewal date. Usage-based charges (for example, recovered revenue commissions or messaging overages) are billed monthly in arrears where applicable.

4. Acceptable use

You agree not to use the Services to:

Send unsolicited bulk messages or content that violates applicable anti-spam or telecommunications law (including CAN-SPAM, PECR, and the EU e-Privacy Directive);
Violate WhatsApp Business Policy, carrier policies, or any provider terms of service;
Infringe intellectual property, privacy, or other rights of third parties;
Attempt to reverse engineer, disrupt, or gain unauthorized access to the Services;
Process special categories of personal data outside the intended purpose of recovery messaging without a lawful basis and appropriate safeguards.

Compliance with applicable law for messages you send through the Services is your responsibility as the sender of record.

5. Customer data and privacy

You retain all rights in the data you provide to the Services ("Customer Data"). You grant RRLabs a limited, non-exclusive license to process Customer Data solely to provide, secure, and improve the Services. Our processing is governed by the Privacy Policy and, where applicable, our Data Processing Agreement.

6. Availability and support

We use commercially reasonable efforts to keep the Services available and performant. Real-time status is published on our Status page. Standard support is available via [email protected] during business hours; higher tiers may include enhanced response times.

7. Suspension and termination

Either party may terminate the subscription for material breach with 30 days' prior written notice, provided the breach remains uncured. We may suspend the Services immediately if required by law, in response to a serious security event, or if your use poses a risk to the platform or its users.

8. Warranty disclaimers

Except as expressly provided in these Terms, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific recovery rate, revenue outcome, or deliverability result.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising out of or relating to the Services is capped at the fees you paid to RRLabs in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Governing law and disputes

These Terms are governed by the laws applicable at the seat of Revenue Recovery Labs, without regard to conflict-of-laws principles. Where mandatory consumer protection laws in your country of residence apply, nothing in these Terms limits those rights.

11. Changes

We may modify these Terms from time to time. Material changes will be communicated through the Services or by email at least 30 days in advance. Continued use after the effective date constitutes acceptance.

12. Contact

Legal notices should be sent to [email protected].