We want every customer to succeed with Revenue Recovery Labs. This policy explains when refunds are available, how to request them, and how refunds are processed through our Merchant of Record.

1. Merchant of Record

Our Merchant of Record for subscription purchases is Lemon Squeezy. This means Lemon Squeezy processes your payment, issues your invoice, and, when a refund is approved by RRLabs, returns the funds to your original payment method under its published billing infrastructure. Refund timelines depend on your bank or card issuer and typically complete within 5–10 business days.

2. Monthly plans

Monthly plans can be cancelled at any time from your workspace billing settings. Cancellations take effect at the end of the current billing period; the plan is not pro-rated. Because monthly plans are short-term commitments, we do not issue partial refunds for unused days once the current period has begun.

3. Annual plans

Annual plans include a 14-day full refund window starting on the date of purchase or renewal. Within this window, you may request a full refund for any reason. After the 14-day window, we offer a pro-rated refund on remaining unused months, less a 5% administrative fee to cover payment processing and platform costs.

4. Statutory consumer rights (EU and UK)

If you are a consumer resident in the European Union or the United Kingdom, you may benefit from a statutory right of withdrawal for 14 days after purchase under EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. By starting to use the Services within the 14-day period, you expressly consent to immediate performance and acknowledge that you may lose the right of withdrawal for the portion of the service already supplied. Nothing in this policy limits your statutory rights.

5. Usage-based charges

Variable and usage-based charges — including recovered revenue commissions, messaging overages, and one-time add-ons — are earned as they are incurred and are non-refundable once billed, except where required by law or where our systems clearly malfunctioned.

6. Chargebacks

Please contact us before filing a chargeback. Filing a chargeback without first attempting to resolve the issue may result in immediate suspension of your workspace. Legitimate disputes are always welcome and we will work with you to find a fair resolution.

7. How to request a refund

Email [email protected] from the workspace owner address, including your workspace name, invoice number, and reason for the request. Refunds approved by RRLabs are issued through Lemon Squeezy and returned to your original payment method.

8. Exceptions

Refunds may be declined for accounts that have breached the Terms of Service, that have received a previous refund for the same subscription, or where clear evidence of fraud or abuse exists. Enterprise and custom agreements are governed by their signed order form.

Refund Policy