Refund & Dispute Policy

New workspaces have 14 days from the first successful charge to request a full refund of that charge. Email support@rrlabs.online from the workspace owner address with your workspace name. Approved refunds are returned to the original payment method within 5–10 business days.

• You can cancel a subscription at any time from the billing panel in your dashboard.
• Access continues until the end of the billing cycle you already paid for.
• We do not pro-rate partial months after the 14-day evaluation period.
• Cancelling stops future charges immediately; no cancellation fee applies.

Custom white-label setup work — bespoke CNAME configuration, DKIM signing on a customer domain, branded template design and any bespoke migration engineering — is billed for delivered work and is non-refundable once the configuration has been provisioned. Third-party pass-through costs, including Meta WhatsApp conversation charges billed directly to your Meta account, are also outside our control and non-refundable.

Please contact us before opening a chargeback — most billing questions are resolved the same day. Workspaces with an open chargeback are suspended until the dispute is closed. If a dispute is decided in our favour we may require settlement of outstanding fees before reactivating the workspace.

If a verified RRLabs outage prevents recovery dispatch for more than 24 consecutive hours in a billing cycle, we issue a pro-rated service credit for the affected days on request.