Positioning
Keep Stripe. Add a specialised recovery intelligence layer.
RRLabs is not a Stripe replacement and does not compete with your payment infrastructure. Stripe processes payments and includes real recovery features of its own. RRLabs is the layer that decides what should happen around each individual failure — and measures whether it worked.
Payment infrastructure
Your billing provider (e.g. Stripe)
- Processes charges and holds payment credentials
- Owns subscription and invoice state
- Runs built-in retry logic and card-update services
- Sends provider dunning email
- Remains the source of truth for whether a payment succeeded
Recovery intelligence and orchestration
RRLabs
- Classifies each failure by decline reason and customer context
- Scores recovery opportunity so high-value invoices get priority
- Recommends a next best action per failure, with an explanation
- Orchestrates recovery across email and WhatsApp alongside retries
- Runs controlled recovery experiments on timing, copy, and channel
- Attributes recovered revenue only after provider confirmation
Where each layer sits
"Partial" means the capability exists in some form but is not the layer's specialisation. Check your own provider's current documentation — payment platforms ship new recovery features regularly.
| Capability | Billing provider | RRLabs |
|---|---|---|
| Processes the payment | Core capability | By design, no |
| Stores payment credentials | Core capability | By design, no |
| Automatic retry scheduling | Core capability | Specialised |
| Dunning email to the customer | Core capability | Specialised |
| Per-decline-reason recovery strategy | Partial | Specialised |
| Recovery opportunity scoring | Partial | Specialised |
| WhatsApp recovery channel | Partial | Specialised |
| Recovery experiments (timing, copy, channel) | Partial | Specialised |
| Cross-channel recovery attribution | Partial | Specialised |
Start by finding out what your current process misses
The recovery gap analysis takes about a minute and needs no billing connection.